We’ll gladly answer any questions you may have about iGotOffer and the service we provide. If your question is not covered by our extensive FAQ section, please feel free to email us at and we’ll respond ASAP!
A: First, get your free instant quote by finding your device on iGotOffer.com. Second, place an order, if you like the quote. We trust our customer and do not require serial number or picture to be sent, just choose the right item. Third, iGotOffer will send you prepaid shipping label. Please pack and ship your device to us. Finally, we issue payment as soon as the item is received and inspected.
A: Absolutely, but the option is only available in five New Yok City's boroughs. Shipping Mac Pro or iMac could be a hassle and iGotOffer will come and pick up your Mac free of charge. You even get paid at the time of pickup.
A: It is absolutely safe. iGotOffer is a professional organization that respects its clients’ privacy and never shares or sells any of your personal information.
A: Don’t worry! We’ll send your money via check or Paypal payment the moment we’ve received and tested your Mac/iPhone. iGotOffer is a legitimate company. We pay all our customers. Feel free to check out our customers’ video testimonials.
A: If you’ve described your item accurately, the answer is yes. However, if the computer or iPhone doesn’t match your original description we may have to email you a revised quote.
A: Yes, the label is valid anytime so Fedex will accept it, no worries!
A: Yes, we fully restore every iPhone we receive so there are no worries about your data or contacts getting into someone else’s hands. We would never allow your information to be shared with anyone.
A: Please tell everyone about our service. We’ll give you a $20 credit for every referral that you send us that buys a Mac or an iPhone!
A: Yes, we accept items from around the worldwide, but we only pay for shipping within the US. If you pay for the shipping we’ll certainly purchase your item.
A: Please submit multiple requests through the iGotOffer page so that we have all the info on each individual item.
A: Yes, because we buy Macs and iPhones for parts. Please fill in the relevant areas on the form (e.g. "does not power on", "water damage"). If your item’s faults are not covered on the form, please email us at , with a description, specs, and photos , and we’ll prepare you a custom quote.
A: No, software is of no value to us as we completely wipe every computer we receive. Selling software without a valid license is illegal.
A: We’ll email you a prepaid label for use in the US only. When you receive the label via email, just print it out. Pack up your item in its original box if you still have it, then pack that in another box. Taped on the prepaid label. Now you’re ready to drop it off at any Fedex office. We add your email address to Fedex updates, so you will receive email notification when the item ships and when we receive it. No need to email us to tell us that it has arrived; we’ll get in touch with you when it is checked in and again after it’s been tested.
A: Yes, we insure every shipment. Filing a claim can be a lengthy process, so please make sure you pack the item well. If the item is packed improperly, Fedex will not honor the claim, and we’ll have to revise our quote based on the condition your item is in when we receive it.
A: It can take anywhere between 1 and 2 weeks depending on shipping time and the payment method you choose. Generally, after you ship your item, it takes 2-5 days before we receive it. It then takes us 1-2 days to get it checked into the inventory and carry out the data wipe and an additional 1-2 days to test it out fully to confirm that it matches the description you sent with your original request for a quote. At this point, if you’ve chosen Paypal payment, you’ll receive it immediately. If you’ve requested payment by check, it usually takes 3-6 business days via USPS first class mail. We strive for the fastest turnaround to ensure that you’re paid as quickly as possible. If, under extremely rare circumstances, your item requires additional testing, or if any other issue arises, we’ll immediately send you notification via email.
A: Payment is via either Paypal or company check. Paypal is instant, but incurs a small 3% fee. Checks take about a week to be delivered by first class mail. If you’d like us to put all, or part, of your payment as credit towards an item that we have on sale, just ask!
A: Yes we do. Payment via Paypal is instant. If you want a check overnighted, we can guarantee overnight shipment of the check via Fedex Express overnight delivery, and we’ll deduct $25 from your payment to cover shipping.
A: We offer the best price and the best customer service. We believe you will enjoy the experience working with us, not least because we keep you informed via email every step of the way. Our friendly, professional staff can be reached via email or phone at any time. You can forget about the hassle of selling on eBay or Craigslist, and there’s no risk of scammers. Rest assured, with IGotOffer you get paid the best prices, on time, 100% guaranteed!