{"id":6539,"date":"2018-01-03T04:08:20","date_gmt":"2018-01-03T09:08:20","guid":{"rendered":"https:\/\/igotoffer.com\/apple\/?p=6539"},"modified":"2023-11-16T21:47:38","modified_gmt":"2023-11-16T21:47:38","slug":"troubleshoot-iphone","status":"publish","type":"post","link":"https:\/\/igotoffer.com\/apple\/troubleshoot-iphone","title":{"rendered":"How to Troubleshoot Your iPhone &#8211; Useful Tips"},"content":{"rendered":"<p>There are a lot of things can go wrong with your iPhone. Given all of the possibilities, everyone should be prepared to spend some time troubleshooting their phone. Issues range from hardware, such as problems with a port or the battery, or a more serious problem like issues with the iPhone\u2019s software. It could also be a more simple issue such as a broken charging cable, an issue with your computer\u2019s USB port, or trouble with iTunes. Whatever issue arises with your phone, there are troubleshooting tips to help.<!--more--><\/p>\n<div id=\"toc_container\" class=\"no_bullets\"><p class=\"toc_title\">Contents<\/p><ul class=\"toc_list\"><li><a href=\"#5_Tips_to_fix_an_unresponsive_iPhone_screen_Video\"><span class=\"toc_number toc_depth_1\">1<\/span> 5 Tips to fix an unresponsive iPhone screen [Video]<\/a><\/li><li><a href=\"#How_to_Troubleshoot_Your_iPhone\"><span class=\"toc_number toc_depth_1\">2<\/span> How to Troubleshoot Your iPhone<\/a><ul><li><a href=\"#Introduction\"><span class=\"toc_number toc_depth_2\">2.1<\/span> Introduction<\/a><\/li><li><a href=\"#How_to_Troubleshoot_Connections_Issues\"><span class=\"toc_number toc_depth_2\">2.2<\/span> How to Troubleshoot Connections Issues<\/a><\/li><li><a href=\"#How_to_Deal_with_App_Crashes\"><span class=\"toc_number toc_depth_2\">2.3<\/span> How to Deal with App Crashes<\/a><\/li><li><a href=\"#How_to_Restart_Reset_or_Erase_Your_iPhone\"><span class=\"toc_number toc_depth_2\">2.4<\/span> How to Restart, Reset, or Erase Your iPhone<\/a><\/li><li><a href=\"#Restarting_Your_iPhone\"><span class=\"toc_number toc_depth_2\">2.5<\/span> Restarting Your iPhone<\/a><\/li><li><a href=\"#How_to_Perform_a_Hardware_Reset\"><span class=\"toc_number toc_depth_2\">2.6<\/span> How to Perform a Hardware Reset<\/a><\/li><li><a href=\"#How_toPerform_a_Software_Reset\"><span class=\"toc_number toc_depth_2\">2.7<\/span> How to\u00a0Perform a Software Reset<\/a><\/li><li><a href=\"#How_to_Do_a_Software_Reset\"><span class=\"toc_number toc_depth_2\">2.8<\/span> How to Do a Software Reset<\/a><\/li><li><a href=\"#How_to_Erase_the_Content_and_Settings\"><span class=\"toc_number toc_depth_2\">2.9<\/span> How to Erase the Content and Settings<\/a><\/li><li><a href=\"#Drain_the_iPhone8217s_Battery\"><span class=\"toc_number toc_depth_2\">2.10<\/span> Drain the iPhone&#8217;s Battery<\/a><\/li><\/ul><\/li><li><a href=\"#Links\"><span class=\"toc_number toc_depth_1\">3<\/span> Links<\/a><\/li><\/ul><\/div>\n<h2><span id=\"5_Tips_to_fix_an_unresponsive_iPhone_screen_Video\">5 Tips to fix an unresponsive iPhone screen [Video]<\/span><\/h2>\n<div class=\"ytb\">\n<p style=\"text-align: center\"><iframe title=\"5 Tips to fix an unresponsive iPhone screen\" width=\"1024\" height=\"576\" src=\"https:\/\/www.youtube.com\/embed\/2436dX5YZkw?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe><\/p>\n<\/div>\n<p style=\"text-align: center\">Video uploaded by <a class=\"yt-simple-endpoint style-scope yt-formatted-string\" href=\"https:\/\/www.youtube.com\/@cultofmac\" target=\"_blank\" rel=\"noopener\">Cult of Mac<\/a> on <strong class=\"watch-time-text\">August 1, 2017<\/strong><\/p>\n<h2><span id=\"How_to_Troubleshoot_Your_iPhone\">How to Troubleshoot Your iPhone<\/span><\/h2>\n<h3><span id=\"Introduction\">Introduction<\/span><\/h3>\n<p>Our experts suggest that if something goes wrong with your iPhone, you should take three deep breaths before you proceed. Take these necessary breaths before anything, as issues that arise with your smartphone can be extremely frustrating and stressful.<\/p>\n<p>It is said that a calm and rational approach will always get you further on the way to happiness than blind panic. We can nod at this wise reflection, but we admit that this is easier said than done. How will we react when we drop our electronic device onto a hard surface from a great enough height, cracking the screen? What will you say if your son leaves your new iPad on the roof of your car&#8230; and it just so happened to land in the perfect position for it to be run over by your tire? How upset would you be if you were caught in an unusually heavy rainfall with your new iPhone tucked away in the wet pocket of your t-shirt?<\/p>\n<p>Let&#8217;s stop here and assume that after you have taken those three deep breaths, you\u2019ve realized you may not have ruined your iPhone forever.<\/p>\n<p>Now, think before you proceed. Remember that if you use heavy-duty troubleshooting methods when they aren\u2019t absolutely necessary, you may be doing damage to the phone that you will have trouble repairing. You may also lose data that otherwise would have been safe had you not taken unnecessary measures.<\/p>\n<figure id=\"attachment_11790\" aria-describedby=\"caption-attachment-11790\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" class=\"size-full wp-image-11790\" src=\"https:\/\/igotoffer.com\/apple\/wp-content\/uploads\/2018\/01\/iphone-how-to-troubleshoot-connections-issues.jpg\" alt=\"How to Troubleshoot Connections Issues on your iPhone\" width=\"600\" height=\"400\" srcset=\"https:\/\/igotoffer.com\/apple\/wp-content\/uploads\/2018\/01\/iphone-how-to-troubleshoot-connections-issues.jpg 600w, https:\/\/igotoffer.com\/apple\/wp-content\/uploads\/2018\/01\/iphone-how-to-troubleshoot-connections-issues-300x200.jpg 300w, https:\/\/igotoffer.com\/apple\/wp-content\/uploads\/2018\/01\/iphone-how-to-troubleshoot-connections-issues-272x182.jpg 272w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-11790\" class=\"wp-caption-text\">How to Troubleshoot Connections Issues on your iPhone<\/figcaption><\/figure>\n<h3><span id=\"How_to_Troubleshoot_Connections_Issues\">How to Troubleshoot Connections Issues<\/span><\/h3>\n<p>If your computer doesn&#8217;t react when you plug in your iPhone, there are several issues that could be causing the problem. In this case, we recommend you try he methods below:<\/p>\n<p>First, unplug any other devices which may be connected to the USB hub. The hub may not be able to supply power to another unpowered device, like your iPhone.<\/p>\n<p>Try to establish a direct connection if you have been using a hub by plugging your device directly into the USB port.<\/p>\n<p>When you check the USB connection and unplug some devices, always start with those USB devices that are not essential. For example, if you must use your mouse, leave it connected. However, if you feel like you can manage your computer using the trackpad, unplug the mouse. The external keyboard can also be disconnected if you feel comfortable with the built-in keyboard. In any case, you should unplug accessories like the printer and scanner.<\/p>\n<p>Eject any external drive connected to the computer via USB, as you will not need it while troubleshooting your iPhone.<\/p>\n<p>Before you decide to proceed any further, check the connecting cable.\u00a0Make sure that the cable is in working condition, and is firmly connected to the USB port of the computer and to the smartphone (or to its dock). However, we recommend bypassing the dock or connecting stand, if you use these accessories, because there\u2019s a chance it could be the source of your issue.<\/p>\n<p>If you are not sure whether the connecting cable is working, you can run a partial check by plugging the cable into the iPhone and the Apple USB Power Adapter, which you plug into a working electrical socket. Now, if your smartphone starts charging, you will know that at least the power-carrying wires on the cable are working (in this case it&#8217;s very likely that the data-carrying wires are working as well).<\/p>\n<p>Remember to check the state of the USB port on the computer. To check it, you might want to plug in another gadget, like an external DVD drive, an iPod, a USB scanner, or even an electric shaver.<\/p>\n<figure id=\"attachment_11791\" aria-describedby=\"caption-attachment-11791\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" class=\"size-full wp-image-11791\" src=\"https:\/\/igotoffer.com\/apple\/wp-content\/uploads\/2018\/01\/iphone-how-to-deal-with-app-crashes.jpg\" alt=\"How to Deal with App Crashes on your iPhone\" width=\"600\" height=\"400\" srcset=\"https:\/\/igotoffer.com\/apple\/wp-content\/uploads\/2018\/01\/iphone-how-to-deal-with-app-crashes.jpg 600w, https:\/\/igotoffer.com\/apple\/wp-content\/uploads\/2018\/01\/iphone-how-to-deal-with-app-crashes-300x200.jpg 300w, https:\/\/igotoffer.com\/apple\/wp-content\/uploads\/2018\/01\/iphone-how-to-deal-with-app-crashes-272x182.jpg 272w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-11791\" class=\"wp-caption-text\">How to Deal with App Crashes on your iPhone<\/figcaption><\/figure>\n<h3><span id=\"How_to_Deal_with_App_Crashes\">How to Deal with App Crashes<\/span><\/h3>\n<p>If you do not close an app you\u2019ve been using, it will continue to run in the background. Even though you cannot see it working, it will still be running silently and consuming your phone\u2019s resources.<\/p>\n<p>Try to go back to the app and close it. However, if the app does not respond to this approach, try using the \u201cforce-quitting\u201d method. This means that you will force the unresponsive program to quit.<\/p>\n<p><em>To force-quit an unresponsive app:<\/em><\/p>\n<ul>\n<li>Press the\u00a0<em>Home button\u00a0<\/em>twice rapidly. By doing this, you will see the different apps you have currently running.<br \/>\nUnfortunately, you often cannot see the app you want to force-quit, because it won&#8217;t show on the first screen of the bar. However, just scroll left or right until you see the app.<\/li>\n<li>When you find the app, tap and hold its icon on the app-switching bar. Hold the icon until the icons on the screen start to jiggle.<\/li>\n<li>Now you should see the <em>Close button<\/em>. This button is a red circle with a horizontal white bar across it. You will find it in the upper-left corner of each icon.<\/li>\n<li>Next, tap the <em>Close button<\/em> to close the app.<\/li>\n<li>Finally, press the\u00a0Home\u00a0button\u00a0to stop the icons from jiggling. Now your phone should be running normally.<\/li>\n<\/ul>\n<h3><span id=\"How_to_Restart_Reset_or_Erase_Your_iPhone\">How to Restart, Reset, or Erase Your iPhone<\/span><\/h3>\n<p>Naturally, we all try to keep our phones running around the clock, as not to miss any texts, calls, emails, or notifications. However, if your iPhone\u2019s touch screen is completely unresponsive there is a troubleshooting tip to help! First, simply try to restart your device.<\/p>\n<p>PS \u2013 By the way, did you know that your smartphone (it doesn&#8217;t actually matter if you have an iPhone or an Android) accumulates more bacteria than an average toilet handle?<\/p>\n<figure id=\"attachment_11792\" aria-describedby=\"caption-attachment-11792\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" class=\"size-full wp-image-11792\" src=\"https:\/\/igotoffer.com\/apple\/wp-content\/uploads\/2018\/01\/erase-your-iphone.png\" alt=\"Erase iPhone Settings\" width=\"600\" height=\"508\" srcset=\"https:\/\/igotoffer.com\/apple\/wp-content\/uploads\/2018\/01\/erase-your-iphone.png 600w, https:\/\/igotoffer.com\/apple\/wp-content\/uploads\/2018\/01\/erase-your-iphone-300x254.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-11792\" class=\"wp-caption-text\">Erase iPhone Settings<\/figcaption><\/figure>\n<h3 style=\"text-align: center\"><span id=\"Restarting_Your_iPhone\">Restarting Your iPhone<\/span><\/h3>\n<p>The steps to follow when restarting an iPhone, are very simple:<\/p>\n<ul>\n<li><em>Step 1:<\/em> Hold down the Sleep\/Wake button. The screen should open and prompt you to shut down the phone (you should see the Slide To Power Off message).<\/li>\n<li><em>Step 2:<\/em> Move the slider and your phone should turn off.<\/li>\n<li><em>Step 3:<\/em> Wait a few seconds, then hit the Sleep\/Wake button again.<\/li>\n<li><em>Step 4:<\/em> Hold the button down until you see the famous Apple logo \u2013 a bitten Apple &#8211; on the screen.<\/li>\n<\/ul>\n<p>Your iPhone should now be functioning normally.<\/p>\n<h3 style=\"text-align: center\"><span id=\"How_to_Perform_a_Hardware_Reset\">How to Perform a Hardware Reset<\/span><\/h3>\n<p>If your phone fails to respond to the restart, there is another troubleshooting tip that may help, a hardware reset. Just simply press the Sleep\/Wake button and Home button at the same time, and wait until you see the Apple logo, then release.<\/p>\n<h3 style=\"text-align: center\"><span id=\"How_toPerform_a_Software_Reset\">How to\u00a0Perform a Software Reset<\/span><\/h3>\n<p>Assuming that the hardware test didn&#8217;t work, you will need to then try a software reset. Fortunately, this reset should not cause you to lose any of your data.<\/p>\n<p>However, 60% of users claim they aren\u2019t worried about losing their data, as they have the contents stored elsewhere, and because many will not be needing this data in the future.<\/p>\n<h3 style=\"text-align: center\"><span id=\"How_to_Do_a_Software_Reset\">How to Do a Software Reset<\/span><\/h3>\n<p>Hopefully a software reset is enough to restore your device. It is a bit more complicated than previous methods, but should prove successful:<\/p>\n<ul>\n<li><em>Step one:<\/em> Head to the\u00a0Home screen\u00a0by pressing the\u00a0Home button.<\/li>\n<li><em>Step two:<\/em> Tap the\u00a0Settings icon in order\u00a0to display the\u00a0Settings screen.<\/li>\n<li><em>Step three:<\/em> Scroll down and tap the General button, which can be found at the very bottom. The reset screen will be displayed.<\/li>\n<li><em>Step four:<\/em> Tap the\u00a0Reset All Settings button.<\/li>\n<\/ul>\n<h3><span id=\"How_to_Erase_the_Content_and_Settings\">How to Erase the Content and Settings<\/span><\/h3>\n<p>If the software reset also didn&#8217;t fix the issue, you can then try erasing all content and settings. Before doing this, don&#8217;t forget to remove any content you have created on your iPhone and not yet synced \u2013 assuming the device lets you to do so.<\/p>\n<p>To erase all content and settings:<\/p>\n<ul>\n<li>Hit the\u00a0<em>Home button<\/em>.<\/li>\n<li>Tap the\u00a0<em>Settings icon<\/em> to open the <em>Settings screen<\/em>.<\/li>\n<li>Scroll down and tap<em> General<\/em>.<\/li>\n<li>From there, tap the\u00a0<em>Reset button<\/em>.<\/li>\n<li>Next, hit the\u00a0<em>Erase All Content and Settings button<\/em>.<\/li>\n<li>Tap the\u00a0<em>Erase iPhone button<\/em>\u00a0which will appear on the first confirmation screen.<\/li>\n<li>The second confirmation will prompt you to tap the\u00a0<em>Erase iPhone button<\/em>\u00a0again (to assure you in fact want to erase your device).<\/li>\n<li>After this last step is completed, re-sync your iPhone to restore it to its previous state.<\/li>\n<\/ul>\n<figure id=\"attachment_11793\" aria-describedby=\"caption-attachment-11793\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" class=\"size-full wp-image-11793\" src=\"https:\/\/igotoffer.com\/apple\/wp-content\/uploads\/2018\/01\/drain-the-iphone-battery.png\" alt=\"Drain the iPhone's Battery\" width=\"600\" height=\"370\" srcset=\"https:\/\/igotoffer.com\/apple\/wp-content\/uploads\/2018\/01\/drain-the-iphone-battery.png 600w, https:\/\/igotoffer.com\/apple\/wp-content\/uploads\/2018\/01\/drain-the-iphone-battery-300x185.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-11793\" class=\"wp-caption-text\">Drain the iPhone&#8217;s Battery<\/figcaption><\/figure>\n<h3 style=\"text-align: center\"><span id=\"Drain_the_iPhone8217s_Battery\">Drain the iPhone&#8217;s Battery<\/span><\/h3>\n<p>If it is impossible for you to reset the iPhone, its battery may be too low. This seldom happens, but if so, you will need to drain the battery:<\/p>\n<ul>\n<li>Disconnect the iPhone from its power source. Leave the phone until the battery is completely drained and the phone powers down.<\/li>\n<li>Now try plugging the iPhone into a power source. You may use either a USB socket on a computer or the Apple USB Power Adapter. After your iPhone has charged for a few minutes, do a hardware reset: hold down the\u00a0Sleep\/Wake button\u00a0and the\u00a0Home button\u00a0together until the Apple logo appears (it will take about ten seconds).<\/li>\n<\/ul>\n<p>If draining the battery and recharging it revives the phone, update its software, as the latest version may help you avoid the problem again in the future.<\/p>\n<h2><span id=\"Links\">Links<\/span><\/h2>\n<ul>\n<li><a href=\"https:\/\/support.apple.com\/iphone\" target=\"_blank\" rel=\"noopener\">iPhone &#8211; Official Apple Support<\/a>.<\/li>\n<li>Want to <a href=\"https:\/\/igotoffer.com\/sell-iphone\" target=\"_blank\" rel=\"noopener\">sell your used iPhone<\/a>? iGotOffer is the best place to sell Apple devices online.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>There are a lot of things can go wrong with your iPhone. Given all of the possibilities, everyone should be prepared to spend some time troubleshooting their phone. Issues range from hardware, such as problems with a port or the battery, or a more serious problem like issues with the iPhone\u2019s software. It could also&#8230; <a href=\"https:\/\/igotoffer.com\/apple\/troubleshoot-iphone\">read more &raquo;<\/a><\/p>\n","protected":false},"author":2,"featured_media":11788,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[17],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Troubleshoot Your iPhone - Useful Tips | iGotOffer<\/title>\n<meta name=\"description\" content=\"There are a lot of things can go wrong with your iPhone. Given all of the possibilities, everyone should be prepared to spend some time troubleshooting their phone. 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