If You Forgot The Passcode
If you have forgotten the passcode for your iOS device (iPhone, iPad or iPod touch), and attempt to guess it, but enter the wrong one 6 times in a row, you’ll be locked out. At that point, you’ll also see a message saying that your device has been disabled. Nothing is more frustrating, but fortunately, there are some ways you can fix the issue.
If you’ve synced your device with iTunes, you can restore your device: Connect it to the computer you normally sync with and open iTunes. If iTunes asks you to enter your passcode, or asks you to allow access, try another computer that you’ve synced with previously, or use recovery mode. iTunes should automatically sync your device and create a backup. After the sync is complete, restore your device. When iOS Setup Assistant asks to set up your device, choose Restore from iTunes backup. Select your device in iTunes and choose the most recent backup.
If you have enabled Find My iPhone through iCloud, you can use it to erase your device. To do this, go to icloud.com/#find. If prompted, sign in with your iCloud Apple ID, click All Devices at the top of your browser window and then select the device you want to erase. Next click Erase [device] to erase your device as well as its passcode. Then use the Setup Assistant on your device to restore the most recent backup.
If you’ve never synced your device with iTunes, or haven’t set up Find My iPhone, you’ll need to put your device in recovery mode. You can then restore your device as new, or from a backup. You can also disconnect all cables from your device, hold down the Sleep/Wake button, then “slide to power off” to turn off your device. Press and hold the Home button; plug the device into your computer. If your device doesn’t turn on automatically, turn it on. Continue holding the Home button until you see the Connect to iTunes screen. If iTunes doesn’t open automatically, open it manually. iTunes will alert you that it has detected a device in recovery mode. Click OK and restore the device. If your device doesn’t go into recovery mode, try these steps again to make sure you didn’t skip something in the process.
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