If you have forgotten your iOS device (iPhone, iPad or iPod touch) passcode, and enter the wrong passcode into an iOS device 6 times in a row, you’ll be locked out. You’ll also see a message saying that your device is disabled.
If you’ve synced your device with iTunes, you can restore your device: Connect it to the computer you normally sync with and open iTunes. If iTunes asks you to enter your passcode or asks you to allow access, try another computer that you’ve synced with or use recovery mode. iTunes will automatically sync your device and create a backup. If it doesn’t, sync the device with iTunes. After the sync is complete, restore your device. When iOS Setup Assistant asks to set up your device, choose “Restore from iTunes backup.” Select your device in iTunes and choose the most recent backup.
If you enabled Find My iPhone through iCloud, you can use it to erase your device. To do this, go to icloud.com/#find. If prompted, sign in with your iCloud Apple ID, then click All Devices at the top of your browser window and select the device you want to erase. Next click “Erase [device]” to erase your device and its passcode. Then use the Setup Assistant on your device to restore the most recent backup.
If you’ve never synced your device with iTunes, or haven’t set up Find My iPhone, you’ll need to put your device in recovery mode. Then you’ll restore your device as new or from a backup, but this will erase the device and its passcode: disconnect all cables from your device, hold down the Sleep/Wake button, then “slide to power off” to turn off your device. Press and hold the Home button; plug the device into your computer. If your device doesn’t turn on automatically, turn it on. Continue holding the Home button until you see the Connect to iTunes screen. If iTunes doesn’t open automatically, open it. iTunes will alert you that it has detected a device in recovery mode. Click OK and restore the device. If your device doesn’t go into recovery mode, try these steps again.
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