iPod Nano: Hardware Troubleshooting
If your iPod nano (6th generation) will not turn on or screen remains dark, try these tips first:
Ensure that the latest software is installed on the iPod.
Connect the device to power for at least ten minutes to ensure that the battery has enough charge to allow your iPod to turn on. If it still does not turn on, try resetting the device while it is still connected to power. To do this you should hold down the Sleep/Wake button and the Volume Down button for at least eight seconds or until the Apple logo appears on the display.
If the Apple logo appears, connect iPod to a computer. Verify then if your iPod appears in iTunes and if it can play music. If it appears in iTunes and can play music, no further troubleshooting is needed. However if the screen will not turn on and remains dark, it means that your iPod may need service.
When charging the iPod nano (6th generation), use the cable that came with the device and always leave it connected until it is fully charged. If you are charging using a computer, the computer must be turned on, it must not be in standby or sleep mode. Besides don’t connect iPod nano to your keyboard. Keep in mind that if iPod nano (6th generation) is connected to a computer that’s not turned on or is in sleep or standby mode, the battery may drain. Important: You cannot charge iPod nano (6th generation) with a FireWire power adapter or FireWire-based car charger.
If your iPod nano is constantly restarting, try putting the device into disk mode and restoring. For this reset the device – press the Sleep and Volume Down buttons simultaneously for at least eight seconds or until the display turns black. After that, hold down the Volume Down and Volume Up buttons simultaneously until the device enters Disk mode. While your iPod is in disk mode, sync it to iTunes and try to restore it.
If the iPod nano (6th generation) will not turn off, your should press the Sleep/Wake button. If the screen does not go dark, try resetting the device.
When the screen is unresponsive, but displays Apple logo, reset iPod by holding down the Sleep/Wake button and Volume Down button until you see the Apple logo appear. If the Apple logo appears on the display, connect iPod nano to a computer. See if it appears in iTunes. If the Apple logo does not appear, or if the iPod is not seen in iTunes, try putting the iPod into disk mode, connect it to iTunes and try to restore.
If touch screen is not accepting input, just clean the screen with a microfiber polishing cloth. Do not wear gloves while using the touchscreen. Do not use the touchscreen with wet hands or immediately after applying hand lotion, because moisture affects touchscreen behavior in the same manner as it affects a trackpad. If your iPod has a protective plastic sheet or film on the touchscreen, try removing it, because it may be preventing the touchscreen from working properly.
If no sound comes from headphones, check the volume setting and try adjusting the volume by pressing the volume buttons. If this doesn’t work, try another song or audio file or try another headset. If you can hear no sound after these actions, reset iPod by holding down the Sleep/Wake button and Volume Down buttons until you see the Apple logo appear.
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