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FAQ Based on Questions from Our Customers

FAQ Based on Questions from Our Customers

These specific FAQ are based entirely on the questions we receive from customers and visitors on our website. For further information on our services, please refer to this page: General FAQ.

About iGotOffer
Serial number/Identification
Device locked
Device still financed
Device blacklisted
Chosing the condition of the device
Shipment
Volume buyers
Payment
Requoting and shipping back the device

ABOUT IGOTOFFER

Are you guys legit? If I send you my computer, will I get my money? ?

Answer: iGotOffer is a legitimate business registered as a second-hand dealer of consumer electronics. We've been on the online market since 2011. To learn more about us, please visit this page: What is iGotOffer or About iGotOffer.

SERIAL NUMBER/IIDENTIFICATION

 Why is the serial number of Apple devices so important? / Does the serial number provide any valuable information?

Answer: The serial number contains a codified language that gives customers information about any Apple device that can’t be found elsewhere, such as: the device model, the date and location where it was manufactured, if it was purchased legally or reported lost or stolen, whether the device is still covered by Apple, etc. This information can be useful in troubleshooting issues with the product.

The Apple device’s serial number can be found either printed on the device itself or on the device’s Settings menu. The fastest way to decode the serial number is to type it on an online service.

Apple devices manufactured after 2010 generally have 12-character alphanumeric serial numbers. The first three digits represent the manufacturing location, and the next two numbers the year and week of manufacture. They are represented by an alphanumeric, easy-to-decipher code - for example, C means 2010, or Z means the second half of 2019; the same approach is used to indicate the week. The following three digits provide a unique identifier, and the final four digits show the model number.

Note that iPhone serial numbers contain information about the phone’s color and storage capacity. For iPhones manufactured after 2010, this information is coded in the last four digits: the 9th, 10th, and 11th characters represent the iPhone’s model and color, while the 12th character signifies the storage capacity.

If you are interested in selling your Apple device, this information can help you to find out a few specifications you may not be sure about.


How do I go about chosing the model if I don't have the exact specs of the computer?

Answer: You can find specifications basing your research on the serial number (you will find it on the reverse of your Mac, for example).

I don't know my iPhone's storage capacity. Where can I find it, so I can fill in the form and sell my phone online at iGotOffer.com?

Answer: You can easily check the storage capacity on your iPhone, iPad, and iPod touch. Just go to Settings > General > iPhone Storage. You'll see the total storage capacity, the amount of storage available, the list of installed apps (indicating the amount of storage each one uses), and other data.

Recently, someone gave me a phone. When I try to switch it over to my service it says my IMEI doesn't exist, and it won't let me register the phone. I was hoping you could tell me why.

Answer:We are sorry, but we’re unable to answer this question. Please contact your local service provider; they might be able to help you.

DEVICES LOCKED/LINKED TO AN ACCOUNT

Do you buy iCloud phones? / I have an iPhone in great condition that I’d like to sell, but it has an iCloud lock. Can you still buy it??
Answer:Unfortunately, we can't buy a phone which is iCloud locked (when Find My iPhone is turned on). However, Apple Genius Bar experts may be able to help you unlock the device. Your physical presence may be required, but in some cases Apple online support may help.


I bought an iPhone online, only to receive it and realize it has Activation Lock on. I checked the IMEI#; it hasn't been reported stolen, and it says it’s unlocked and available for any carrier use. Under these circumstances, could I sell you guys this device??

Answer: We can't purchase an activation locked iPhone. But you can ask Apple to unlock the device. Apple employées will ask you to provide the ID and may require other documents.

The iPhone I was planning on selling you has a iCloud lock on it. Will you still buy it? / Can I trade it to you if the iPhone is iCloud locked? / I have an Apple Watch that I want to sell. The only thing is it has an Activation Lock on it. Will your company still purchase my device?

Answer: We can't buy an iCloud locked device. If you can't unlock it by yourself, you could have a member of the Apple Genius Bar unlock it for you; they may ask you for identification papers.

Do you purchase devices if they are still linked to an account like T-Mobile, Sprint, Verizon etc....?/My phone is still tied to an account. My previous job is working to release the phone but I don't know how long it will take. Can you buy this phone?

Answer:Yes, we do. Just specify the carrier your device is linked to, and we'll buy it.

My Macbook requires a password, and I do not remember it. Is this going to be an issue?

Answer: We can't buy iCloud or Firmware locked devices. You must contact apple to remove it prior to sale the device. 

Question: I have a phone that is nearly new but iCloud lock. Can I sell as parts only?

Answer: Sorry , but we don't accept iCloud locked devices even for parts.

DEVICES STILL FINANCED

Do you purchase devices if they are still linked to an account like T-Mobile, Sprint, or Verizon? / My phone is still tied to an account. I've been trying to release the phone but I don't know how long it will take. Can you buy this phone?.

Answer: Yes, just answer the quiestion "Financed or still attached to account" on the website, accordingly. While answering specify the carrier your device is linked to, and we'll buy it. However, we can't buy phones which are still being financed by the carrier.

I am still currently financing my phone through AT&T. I have passed the period when I can return it, but don’t like the phone. Do you accept phones on which a balance is still owed?

Answer: Yes, we'll buy the phone in this case. Just answer the question on the website "Financed or still attached to an account?" accordingly to your situation.  

Do you guys buy devices that were financed and we owe only $100 on?

Answer: Yes, we buy such devices. Just answer the question on the website "Financed or still attached to an account?" accordingly  to your specific situation. 

DEVICES BLACKLISTED

What does it mean that an iPhone is blacklisted?

Answer: When an iPhone is added to a blacklist database, this device cannot be activated on any wireless carrier until it’s removed from the blacklist. These type of databases now exist internationally, with more countries added each year. Since their advent, people can more easily check the status of any used device and make an informed decision about purchasing it. Remember, if you find a blacklisted device, the best method for getting it back to its rightful owner is to contact the wireless carrier, because they’re the only ones that can remove the device from the blacklist.

How can I blackist an iPhone?

Answer:If your iPhone was lost or stolen, contact your carrier and report this, as well as the iPhone's IMEI number, to prevent a criminal from selling your device to someone else. Note that it may take a few days for the carrier to add your iPhone to the list (database) of the devices reported lost or stolen. With databases being connected across international consumer borders, a blacklisted iPhone cannot bypass the system by being sold outside of the original country.

Why is my iPhone not blacklisted? I reported it stolen to the police and my phone company.

Answer: It's your wireless carrier who is responsible for blacklisting the device. The police, Apple, iGotOffer, or any other company cannot change the status of the cell phone reported stolen. We suggest you contact your carrier, who will use your iPhone’s unique IMEI number to add it to the blacklist database, Note that when an iPhone is put on a blacklist database, it cannot be activated on any wireless carrier until it’s removed from the list.

How do you reverse a blacklisted iPhone?

Answer: To remove the iPhone from the list, contact your carrier and follow their instructions; you must be ready to answer a few questions to confirm your identity. As we’ve already mentioned, only wireless carriers can change the status of a blacklisted iPhone. Note that many services claim to be able to clean a blacklisted IMEI number; however, ONLY the carrier can handle the process of removing an IMEI from the blacklist.

CHOOSING CONDITION OF THE DEVICE

My computer is practically brand new; I've used it for only a few months. Can I choose the condition Flawless?

Answer: You can select Flawless for your computer, if you think it’s really flawless. However, upon inspection, we may need to revise the quote. If you have doubts about the condition of your device and decide to choose the highest option (Flawless or even New), we recommend that you check the price we offer for the condition Good, to avoid an unpleasant surprise.

I want to sell an iPhone 8 Plus 256. The screen has a slight crack, but everything works great. Can I choose Good as condition?

Answer: If the item you are trading in is damaged, please read the detailed descriptions of every condition (Broken, Fair, Good, Flawless, New) carefully. You'll find the explanation which applies to your phone.

I would like to sell you my used laptop, but I’m having trouble determining its condition. The laptop itself is in Good condition, but the battery does not work, and the laptop can only be powered on when plugged in. How should I describe the laptop? I want to have an accurate quote before deciding which service to use.

Answer: If you’ve read the descriptions and still cannot determine the correct category, please contact us; we may offer a custom offer.

I cannot turn on the laptop. I was able to input the serial number on another site and get all the info I needed. Can I select Good as its condition?

Answer: Unfortunately If you cannot turn on the device, we cannot accept it in any condition other than Broken.

I have a Macbook air to sell, most likely 2008/2009-ish. I can't turn it on. How do I go about this if I don't have the exact specs of the computer?

Answer: If you cannot turn the computer, we can only accept it if you indicate its condition as Broken. But if you look on the reverse side of your MacBook, you’ll find the serial number, which you can use to research its specifications.

Question: I’m interested in selling my Macbook Air, when you say no hardware issues, what about the battery. It operates fine but needs battery servicing according to the system info

Answer: Usually battery indicator means Hardware issues. So we'll have to address the battery issue when we receive the device and in this case (MacBook Air) the deduction for the battery will be $100, but the amount may vary, depending on the type and model of the device. So we recommend you to chose the appropriate condition (broken, fair, good, flawless, new), but keep in mind that we'll deduct up to $100 for the battery replacement.

SHIPMENT

Do you provide a box to ship my device?

Answer:

If I send my iMac in its original box, will it add value?

Answer:No, the original box adds no value to the electronic device you are selling to iGotOffer. However, using it may better protect the device from damage.

Can I get a shipping label mailed to me? I am unable to print one.

Answer: Yes, we can mail a shipping label to your address, but snail mail being what it is, it could take a few days. Maybe you’d be better off borrowing someone’s printer!

Once I get my quote, how long do I have to send you the device?

Answer:  You have 30 days from the date you accepted the offer and received our prepaid shipping label (which you get the same day you accept). As long as your package is postmarked that date, there’s no problem, even if it takes a few days for us to receive it.ur quote regarding your device will expire in 30 days from the date we agreed on the price! If you don't send the item, you'll have to re-submit the device and get a new quote.

 I was originally going to use another company but your offers were higher. Can I use their box to send you my items?

Answer:Yes, you can use the box from another company. Just remember to change the destination address, write the IGO order number on the box, and properly pack the item.

I'm sending you an iPhone 8, but I'd like to use the box from my newest iPhone (or from another cell phone). Can I do it?

Answer: Yes, you can use the box from your new phone. We kindly ask you to pack your iPhone well to avoid any damage. Please remember to remove the SIM card from the iPhone you’re sending, and attach the IGO order number to the parcel.

Can I bring you the phone personnaly, as I live short distance from where your office is located?

Answer:We only accept items sent through the mail. This is due to several factors: When we receive an item, the whole process is fully recorded on video, from its delivery by the postal service to the inspection. It's a requirement which we cannot bypass. Also, the address shown on our website and on a number of other resources is the physical address of the main office; we don't accept items there.

VOLUME BUYERS

I have 4 MacBooks that I would like to send you. Do I ship them out all separately?

Answer:  Yes, please, ship each computer separately in its own box to avoid possible damage during shipment. However, as to the price, if you have three or more items to send, please consult our section Volume Buyers, we - may make you a special offer!

If I ship bulk items would you pay more? I have a few brand new Apple TVs (4K), two iPhones, two iPods and one iPad...

Answer: Yes, we have special offers for bulk items. Please complete the form for Volume Buyers, or email us so we can make an offer.

PAYMENT

When do I get paid when I sell an item with iGotoffer?/Just wanted to know how long it usually takes to get payment?

Answer: We refer you to the same question and our answer in General FAQ: The payment can take anywhere between 1-2 weeks, depending on shipping time and the payment method you choose. Generally, after you ship your item, it takes 2-5 days for the U.S. Postal Service to deliver it to our warehouse, 1-2 business days for us to enter it into inventory and perform a data wipe (if necessary), and an additional 1-2 business days to inspect it to confirm that it matches the original description on which our quote was based.

If you’ve requested payment by check, U.S. Postal Service delivery usually takes 3-14 business days.

We strive for the fastest turnaround to ensure you’re paid as quickly as possible. In the extremely rare event your item requires additional testing, or if any other issue arises, we’ll immediately notify you via email. We kindly ask that you consult our Terms of Sale for additional information.

When you accept my device, where can I chose the overnight payment option?

Answer: We can do instant payments via PayPal, Chase QuickPay, or Venmo. If you’ve requested payment by check, it usually takes 3-14 business days for the U.S. Postal Service to deliver. If you want a check overnighted, we can guarantee overnight shipment via FedEx Express overnight delivery or UPS, but in this case we’ll deduct $45 from your payment to cover shipping.

How do I change the payment method for an item I’m preparing to ship? I would like to change it from check to PayPal.

Answer:You can change the payment method at any moment before we proceed to the payment. If you decide to change the payment method, contact us at our email (link email). Don't forget to include the order number (#IGO...) in the text of the message.

How does payment work on iGotOffer.com? / How long does it usually take to receive payment?

Answer: We invite you to read the Payments section on our General FAQ list. For payment timeframes, we kindly ask you to consult this page from our General FAQ: How long will I Have to-wait before I receive payment.

Question: Once a payment is in queue,how long before it’s sent to PayPal? Thanks.

Answer: ??

REQUOTING AND SHIPPING BACK THE DEVICE

Why did you requote my device? You promised to pay X dollars for it, but you lowered the quote upon delivery.

Answer: In most cases, we pay the exact amount originally quoted based on the customer’s description of the device’s condition. However, in some rare instances, we must revise the quote: In the first case, a customer’s description of the device’s condition is inaccurate. A "small dent" or "insignificant crack" are important details that can change the condition from Flawless to Fair. In the second (and most common case), the device’s condition may have changed upon delivery, often because the customer didn’t follow the shipment guidelines. That’s why it’s so important to pack your valuable device with great care when you send it to us. In these situations, our supervisor decides if a quote must be revised. If it is, the customer can accept the new offer, or request that the device be returned to him/her.

What happens if iGotOffer.com ships the device back and I receive it in a worse condition?

Answer: These situations are reviewed on a case-by-case basis. We analyze security camera footage to review each step involved in handling the device. Note that if we must revise a quote or send the device back to the customer, we do it at our own time and expense; we only earn some small profit when we buy an electronic device for the price originally quoted.

What will happen if for any reason iGotOffer ships the device back and I receive it not in the condition I shipped it?

Answer:If this happens, we'll review the situation on a case by case basis. We'll be pulling up the security camera footage to review each step of handling the device by our staff.

VARIA

I have an Apple Watch. I had a protective cover installed to safeguard the watch crystal. I would prefer to send you the watch and cover rather than having the cover removed. I don’t expect any additional payment for the cover; I just want to keep the transaction as simple as possible. Do you allow this, or must I remove the protective cover?

Answer: Yes, you can send us your Apple Watch with its protective cover. If for any reason we need to remove it, our technicians will do it for you.

I have a Motorola phone that I'm trying to get rid of. Would you buy it?

Answer:Usually we (LG, LENOVO, Huawey, etc.) Still no answer. If you have Huaway, may FBI have mercy on your soul.

I have Galaxy s9 locked to Xfinity Mobile. What should I select to sell?

Answer:Unfortunately we don't buy phone’s linked to Xfinity Mobile.

Are you buy an iPod mini?

Answer:Unfortunately, we no longer accept iPod mini. Please be advised that all old electronic devices have a “shelf life,” meaning they eventually become so obsolete that they have no economic value. The iPod mini was released by Apple in early 2004 and discontinued in late 2005. To receive a fair compensation for your old gadget, you must trade it in far sooner. However, any device can have sentimental value, and its value as a collector’s item may increase over time..

Would you guys be interested in making an offer for a game console, such as GPD WIN?

Answer: Yes, we purchase game consoles. Please contact us directly and thoroughly describe the model and condition of the console.

Question: Why can't I find the option of choosing an item which is not in the list of options?

Answer: If the item you want to sell doesn't show up in the list of options, e-mail us (link!) or call us during the working hours.

Question: I have been sent a temporary password. Where do I sign in?

Answer: You'll find the My Account button in the top right corner of the screen, go there and you'll prompted to use your password to sign in.

other questios:!
I want to sell my thunderbolt display. I already received an offer from Igotoffer. When I accept, do they send packing materials as well as mailing label?

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