We'd like to outline that iGotOffer is insured under the flex insurance plan provided by the third insurance company (Not UPS or Fedex). All packages within iGotOffer’s operation are insured. In order to be qualified for insurance, you have to properly pack your item in accordance with both our and the carrier shipping guidelines combined.
If you can’t pack the item within iGotOffer’s guidelines, insurance will not be applied
If you use any of the professional services such as “The UPS Store”, “FedEx” or any other professional packaging companies, this DOES NOT VOID YOUR
Sometimes, representatives from the companies
In cases where you don’t want to control how a professional service provider packages your item or can’t follow our shipping guidelines, we suggest that you use your own shipping label and
The customer is responsible for the proper packaging. It is important to cushion the contents of your package properly.
Please be sure that you wrap each item separately. Each item in the box needs space from every other item. This includes everything from the corners, sides, top, and bottom of the box.
Retail boxes are not acceptable for shipping. Retail boxes require additional protection and must be placed with
Each item should be wrapped in a minimum 4" thickness of bubble wrap material and surrounded by at 3" inches of cushioning from each side and be placed 3" inches away from each wall of the box, make sure you use enough cushioning material to ensure that the contents do not move when you shake the container. This prevents product-against-product damage and protects contents from shock and vibration, which can pass from the outside of the box to the contents.
Any type of padded envelopes is not acceptable for shipping electronic goods. You cannot use a padded envelope for shipping iPhones, iPad's, iPod's, laptops, cellphones, tablets or any other electronics.
Improper cushioning material includes clothing, blankets, towels, newspaper/newsprint,
Customer will be responsible for item/damage cost if he/she used improper packaging material(s).
If you still have any questions about packaging and shipping your device, do not hesitate to ask us by sending an email to firstname.lastname@example.org. Thank you, we appreciate your interest in iGotOffer.com, and we hope to see you among our customers. We will be happy to help you to get rid of your old electronics and help with your family budget!
We offer free shipping
As soon as you select the type and model of the item you would like to sell online on our website, you answer a few simple questions about its specifications and about the condition of the device. Once you specify these details, you get an instant free quote for your item. Then, you add your e-mail address, your physical address and choose the method of payment. We will email you your pre-paid shipping label, which will serve as a proof of payment for the package you intend to send us. Therefore, you will not have to pay for shipping, as the shipping label itself will be proof of payment. Once you print the shipping label you will just have to show it at the post office, attach it to the package and send the item to iGotOffer. That is all there is to it.
In a nutshell, it is basically a piece of paper on which your order is specified. The label acts as a proof of payment and it confirms that the shipping has been already paid for by our company. When you send the package to iGotOffer.com, you just attach the shipping label to the package (the employees at both UPS and FedEx will help you when you ship your package). The shipping label also serves as a reference number for your order, as we will identify your item by the number which appears on the shipping label (it is composed of a row of digits preceded by the letter IGO, e.g. IGO-111111).
You may use any company you wish, however, when you complete the process of selling online, your item (type and model, technical specifications, condition of your item, your address and preferred method of payment), you will be given a choice between UPS and FedEx services, as we prepay and use their services. Once you choose between one of these companies, we will email you a shipping label which you will use to send us the package. In this case, you will not pay for the shipping, since the shipping label itself is the proof of the payment. However, if you prefer to use another company, shipping then will be at your own cost. If that is the route you decide to go, just put the shipping label inside the box, since the label will serve as a reference number for your order.
Well, we perfectly understand that
I still have an Original Box? Can I use it to send you my item?
If you have an original, retail box in good condition with all the original styrofoam inside you can use this box without any additional protection as long as you follow the proper item/foam placement.
Yes, your package is fully insured by us. Keep in mind that the item you send us must be packaged properly in order to ensure that your package arrives safely and on time. Insurance will be declared void if the packaging guidelines and procedures developed by UPS and FedEx are not respected. You can read more about the packaging guidelines here on ups.com (these are the UPS guidelines, but the FedEx guidelines are basically the same). Please keep the proof of the shipment.
Yes, you can definitely choose a more expensive delivery, but you will have to pay for it then since our shipping label does not cover
Definitely, a box. No envelopes
(Please respect these guidelines so that we can claim the insurance in the case your item gets lost on the way).
Last updated: February 28, 2019.