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 Sending Your Items: Packaging and Shipment Guidelines


We offer free shipping for the old electronics their owners have decided to sell us online. The process of shipment is really easy but a few detailed guidelines will help make the process go a little smoother. So how do you proceed if you want to send us your device and get top cash for that item? Let us explain the process for you step by step.

Question: What is the process of shipping out used devices?

As soon as you select the type and model of the item you would like to sell online on our website, you answer a few simple questions about its specifications and about the condition of the device. Once you specify these details, you get an instant free quote for your item. Then, you add your e-mail address, your physical address and choose the method of payment. We will email you your pre-paid shipping label, which will serve as a proof of payment for the package you intend to send us. Therefore, you will not have to pay for shipping, as the shipping label itself will be proof of payment. Once you print the shipping label you will just have to show it at the post office, attach it to the package and send the item to iGotOffer. That is all there is to it.

Question: But What Is a Shipping Label?

In a nutshell, it is basically a piece of paper on which your order is specified. The label acts as a proof of payment and it confirms that the shipping has been already paid for by our company. When you send the package to iGotOffer.com, you just attach the shipping label to the package (the employees at both UPS and FedEx will help you when you ship your package). The shipping label also serves as a reference number for your order, as we will identify your item by the number which appears on the shipping label (it is composed of a row of digits preceded by the letter IGO, e.g. IGO-111111).

Question: Can I Use Any Shipment Company or Just a Certain One You Offer?

You may use any company you wish, however, when you complete the process of selling online, your item (type and model, technical specifications, condition of your item, your address and preferred method of payment), you will be given a choice between UPS and FedEx services, as we prepay and use their services. Once you choose between one of these companies, we will email you a shipping label which you will use to send us the package. In this case, you will not pay for the shipping, since the shipping label itself is the proof of the payment. However, if you prefer to use another company, shipping then will be at your own cost. If that is the route you decide to go, just put the shipping label inside the box, since the label will serve as a reference number for your order.

Question: What About the Original Box? Must the Number on the Box Match the Serial Number of the Device I Sell?

Well, we perfectly understand that generally people don't keep their original boxes. We don't compare the item received with the numbers or models as stated on the box. So the box doesn't matter, but please remember that the package must be convenient so your item is not damaged.

Question: I still have an Original Box? Can I use it to send you my item?

If you have an original, retail box in good condition with all the original styrofoam inside you can use this box without any additional protection as long as you follow the proper item/foam placement. 

Question: Do You Also Pay for Insurance of the Package?

Yes, your package is fully insured by us. Keep in mind that the item you send us must be packaged properly in order to ensure that your package arrives safely and on time. Insurance will be declared void if the packaging guidelines and procedures developed by UPS and FedEx are not respected. You can read more about the packaging guidelines here on ups.com (these are the UPS guidelines, but the FedEx guidelines are basically the same). Please keep the proof of the shipment.

Question: Is It Ok if I Choose a More Expensive Delivery for 1 day Shipment Arrival?

Yes, you can definitely choose a more expensive delivery, but you will have to pay for it then since our shipping label does not cover 1 day shipment arrival. If, however, you do choose the 1 day shipment (for example, your company has a contract with another service provider), we just kindly ask you to put the shipping label inside the box, since we will use our label as a reference number for your item that you sold us.

Question: Should I Use a Box or Will an Envelope Be Enough?

Definitely, a box. No envelopes please. You can read the UPS and FedEx Packaging Rules and Tips (see links below) for the complete guidelines. But while boxing your item, make sure the box is sturdy. It may be better to pack your gadgets in two boxes for precautionary measures. If you still have the box your tablet was sold to you, that will be great, but if this isn’t an option, make sure the box you put your desktop in is larger than the computer in height, length, and width. Don’t forget to insulate your device with bubble wrap, foam inserts, or tightly-wadded kraft paper. Polystyrene "packing peanuts" or other types of loose-fill packaging won’t do: they create static electricity and won't secure your tablet from sliding around. The gadget should not shift inside the box at all. Seal the first box with a tape and put in in another box, then seal this one too. Better safe – than sorry!

Question: Are There Any Additional Links That May Help?

You can read about the process on our FAQ page and on our About Us page.

(Please respect these guidelines so that we can claim the insurance in the case your item gets lost on the way).


Packaging and Insurance


We'd like to outline that iGotOffer is insured under the flex insurance plan. All packages within iGotOffer’s operation are insured. In order to be qualified for insurance, you have to properly pack your item in accordance with both our and the carrier shipping guidelines combined.

If you can’t pack the item within iGotOffer’s guidelines, insurance will not be applied on your item and it will not be covered under our insurance plan. In this case, we then ask you to purchase your own label, and use your own insurance. 

ATTENTION: Special instructions for heavy items that are over 10LBS


If you use any of the professional services such as “The UPS Store”, “FedEx” or any other professional packaging companies, this DOES NOT VOID YOUR RESPONSOBILITY FOR PROPER PACKAGING

Sometimes, representatives from the companies above, described can be negligent, poorly trained or they simply do not have proper packing material. As a result, they can’t properly pack the item for safe transit. You, as our customer and agreement signer MUST be responsible for controlling how your item was packed. In the case the item is improperly packed by a professional service provider, iGotOffers’s insurance will not cover this damage.

In cases where you don’t want to control how a professional service provider packages your item or can’t follow our shipping guidelines, we suggest that you use your own shipping label and insure your item at your own cost.

The customer is responsible for the proper packaging. It is important to cushion the contents of your package properly. 

Please be sure that you wrap each item separately. Each item in the box needs space from every other item. This includes everything from the corners, sides, top, and bottom of the box.

Retail boxes are not acceptable for shipping. Retail boxes require additional protection and must be placed with additional cushion in an appropriate shipping box. The only exceptions we have for this is: iMac, Apple Display, Mac Pro. If you have an original, retail box in good condition with all the original styrofoam inside you can use this box without additional protection as long as you follow the proper item/foam placement. 

Each item should be surrounded by at least three inches of cushioning from each side and be placed at least three inches away from each wall of the box, make sure you use enough cushioning material to ensure that the contents do not move when you shake the container. This prevents product-against-product damage and protects contents from shock and vibration, which can pass from the outside of the box to the contents.

Please use proper cushioning material, combined with a strong outer container, to protect your shipment fully.

Any type of padded envelopes is not acceptable for shipping electronic goods. You cannot use a padded envelope for shipping iPhones, iPad's, iPod's, laptops, cellphones, tablets or any other electronics. 

Improper cushioning material includes clothing, blankets, towels, newspaper/newsprint, craft paper, pillows or any other non-shipping materials. 

Customer will be responsible for item/damage cost if he/she used improper packaging material(s).

If you still have any questions about packaging and shipping your device, do not hesitate to ask us by sending an email to cs@igotoffer.com. Thank you, we appreciate your interest in iGotOffer.com, and we hope to see you among our customers. We will be happy to help you to get rid of your old electronics and help with your family budget!



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