We received the following text at iGotOffer Support and it caught our attention. We decided it was worthy of being published on our blog, due to the subject matter and the potential helpful nature of the short article. We hope you enjoy it as much we did!
MacBook Air Is Down
Yesterday, my MacBook Air went down. Its display went black and nothing I tried to do helped. When I tried to turn it on, it purred, tried to go green or yellow and then the display was pitch black again, as black as a solitary starless Cosmos.
Happily, enough, the warranty was still valid, so I called the Apple Store. The first time, a robot told me (very politely, I acknowledge) that “no advisor was available at the moment” and he (the robot, I mean) hung up at once not giving me any choice to try to engage him in further dialogue.
Finally, after calling again, I got an Apple expert online. After half an hour of trying recommendations and techniques on my MacBook, we only managed to silence the device. Now, it decided not to answer at all, to any pushing of the start button. The advisor told me to hold, while he was going to search for the closest place for me to leave my computer for the treatment it needed. Then, I heard the busy tone; he hung up and he never called back.
Fortunately, it was easy to find a Genius bar in a nearby Apple Store. All of this happened yesterday, on Thursday, March 24, 2016. When I brought it in for repairs, they told me that the earliest appointment to bring my MacBook to their repair shop was Thursday, April 1st, one week from when it broke! One week without a computer ; one that is supposed to be a reliable machine, which cost me over $1500 and one that I need badly for work and leisure.
I inquired about the possibility of being given something as a loaner, an old model, or an old iPad to use while I waited. Not only do I have to wait for a week at least to get an appointment for it to be looked at, but who knows how much longer it will take them to actually fix the problem! Unfortunately, no; Apple does not give you a replacement, whether the device is within a warranty or not.
At least for me, a second-hand computer store is located just in front of my building. It took me 5 minutes to get there and buy an old, used Macbook. It’s very heavy, with a battery which doesn’t work well, but only cost me $350 dollars and at least allows me to have something to work on for the time being. Fortunately, I had the funds around to be able to make that decision.
I think Apple shouldn’t put this financial strain on their customers if they want to maintain their popularity. They should think about the possibility of lending out some temporary replacements for when customers have to wait for them to fix an issue with their faulty products.
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