Apple iPhone

Before you sell your iPhone

Before you sell your iPhone
Before you sell your iPhone

Before you sell your iPhone

Before you give away or sell your iPhone, get it to its factory default state for the new owner. Remove all your personal data and any valuable information in order to protect your privacy. Here is how you should proceed:

Back up your device.

Sign out of iCloud. To achieve this, tap Settings > iCloud. Scroll down, then tap Sign Out (in iOS 7 or earlier iOS, tap Delete Account). Tap Sign Out again, tap Delete from My iPhone and enter your password. Go to Settings > General > Reset, then tap Erase All Content and Settings. This procedure will erase your device, including any credit or debit cards you added for Apple Pay.  All photos, music, contacts, apps will be also deleted. iCloud, iMessage, Game Center, FaceTime and other services will be turn off. Thus your iPhone will be completely erased and removed from your account so that the next owner can activate it.

Keep in mind that your content won’t be deleted from iCloud when you erase your device.

If you are not using a SIM-card, you should contact your carrier for guidance on transferring service to the new owner. When the new owner of the iPhone turns on the device for the first time, Setup Assistant will offer its services and guide them through the setup process.

If you didn’t follow the steps above before selling or giving away your iPhone, ask the new owner to erase all content and settings as described above. However, if you’re using iCloud and Find My iPhone on the device, you can erase the device remotely by signing in to icloud.com/find, selecting the device, and clicking Erase. When the device has been erased, click Remove from Account. After you erase the device, you’ll need to wait 24 hours before you can activate iMessage on your new device.

Important note: deleting documents, contacts, reminders, documents, photo streams, or any other iCloud data while signed in to your iCloud account will lead to the removal of all this content from the iCloud servers and from all of your devices that are signed in to iCloud.

If you’re using Apple Pay, you can remove your credit or debit cards at iCloud.com: choose Settings to see which devices are using Apple Pay, then click your device and click Remove next to Apple Pay.

If you’re unable to erase your iPhone, change your Apple ID password. Changing the password won’t remove any personal information that is cached on the device, but the new owner won’t be able to delete your information from iCloud.

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See also

Before you sell your iPhone

Before you sell your iPhone

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